Customer Testimonials

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Platinum Lifts made the process of specifying and installing our new Aritco lift very smooth, taking the time to fully understand our needs. They liaised well with us and with our builders and ensured our individual changes to their standard installation were carried out with no fuss. Nearly two years later, the lift looks and works as good as new - a quality product and friendly, helpful people.

S Pangbourne, Chepstow - May 2021

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We had an Aritco 4000 installed by Platinum lifts in August 2019 & were extremely happy with the help, advice and professional service we received from them. I have no hesitation whatsoever in recommending Rob Strange and Platinum Lifts to you.

S Shackleton, East Devon - May 2021

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Working with Platinum lifts was an extremely positive experience from the initial quotation stage right through to the completion of the lift. The lift arrived when it was programmed to be installed and was completed in the agreed timescales. The installation was professional and the finished product looked great. Platinum lifts were very quick to respond to a couple of specification snagging items that had been overlooked without dispute.

James Rymell, Integral UK Ltd, Riverside Unit, Bristol - May 2021

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Platinum Lifts were professional and efficient with their communication on delivery and installation particularly good. I would have no hesitation in recommending them.

Guy Leach, Knox and Wells - The Deck Cafe, Penarth - February 2021

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Lift: Aritco HomeLift Access

I was very pleased with the installation of our Platinum Lift at my home. It was completed in an efficient and fast manner. Since the installation we have been able to use this lift without any problems. It works very well; quiet, secure and a smooth ride to each floor. There is plenty of space inside and the smart design is an added bonus.

C Reid, Bradford-On-Avon - September 2020

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Platinum Lifts have worked well with our Landlord and also with our on site estate management team to design, create and install 2 custom bespoke disabled passenger tower lifts. We can now ensure compliance is met for our site users and it encompasses a good image for our marketing and letting strategy. We also use the regular servicing contract from Platinum and Artico to ensure these fantastic lifts work for as long as possible. The staff have been very helpful returning to site to correct snagging points and have also ensured the estate management are trained to clean and test the lifts so that we can comply with health and safety standards

R.H.Newman FRICS c/o The Courtyard Estate, Bristol - August 2020

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Platinum Lifts were selected by competitive tender to supply and install Artico 6000 elevators in our waterfront development in Falmouth.

We are very pleased with the premium quality of the elevators and the service provided by Platinum throughout the design and installation process.

Ben Hall Roseneath Estates Ltd - July 2020

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We met Rob of Platinum lifts at an exhibition in Exeter in November 2017. We were looking for a lift for our 'soon to be remodelled' house and loved the design of the Aritco lift. Rob was knowledgeable and helpful from the very start.

Our building schedule did not go to plan and we had major delays as we had to submit a complete new application for a new build. Rob stayed in touch throughout the delays and then through the build process. Nothing was too much trouble and he was always available to help with technical questions and to provide copious information to our builders.

The S15 lift installation finally got going in January 2020. Whilst there were a few issues and teething problems - mainly due to changes in the supplier of the components to Aritco and software changes - Rob kept us informed during the whole process.

Our installation was not time critical - fortunately - and the installation engineers promptly replaced parts as needed and finally signed off a fully functioning, quality and highly pleasing product, with all the knobs and whistles in place, just 3 1/2 years after we first met Rob!

This Aritco product has no competitors. As the lift is part of a large open plan space on the first floor it had to look good - which it does. It is very quiet and having the lift means that we never have to leave our 'upside down' house when we can no longer manage the stairs!

Thank you to Rob, Phil, Alan and the rest of the team.

Kindest
Marianne

Marianne R.H, Poole - June 2020

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Platinum lifts provided a competitive quote and installed a domestic lift to a major disabled adaptation project in the South West. There were added challenges due to COVID 19 but the installation went well and Platinum Lifts were responsive in sorting out any teething problems.

We will be happy to use them on future projects.

Philippa Burton - June 2020

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Platinum Lifts were involved on the development from an early date so all aspects of the design can be taken into account to make sure there are no issues and we maximised our potential of the product. The lift was installed into a large domestic property to add value and a luxurious feel to home.

Their input was priceless, the design team answered every question without hesitation and to maximum detail adding assurance of value for money.

The attention to detail was impeccable even down to the team on site installing the lift, which was an Aritco 6000, The guys worked tireless to maintain quality and the site was kept surgically clean.

They came and left when they say they would and the handover procedure went extremely smoothly and aftersales service and queries were dealt with seamlessly.

I would be extremely happy to recommend Platinum Lifts to anyone for Quality of service, Value for Money and Aftercare.

Paul Gurney, Construction Manager, Windsor Homes Ltd - May 2020

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I had really missed going upstairs to bed since I unexpectedly became a full time wheelchair user. Our home wasn't well suited to my needs so we decided to build a new, very contemporary house that worked for me and the rest of the family.

So many lifts are frankly pretty ugly so we were delighted to discover the Aritco HomeLift. We have installed one in our lovely home and it is much admired!

It's also very functional: quiet enough that I don't wake the household if I am moving around earlier or later than them, and big enough to be able to get me and a suitcase in.

Shortly after we moved in my daughter was in bed feeling unwell: for the first time in 9 years I was able to go to her bedroom to look after her. Priceless freedom.

Mrs Wright, Claywood House, Basingstoke - January 2020

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To Whom it may Concern -

We would like to register how pleased we are with our new Artico 6000 lift.

My husband and I have built a new house and as part of the design incorporated the Artico 6000.

It is efficient, easy to operate and spacious inside.

Rob Strange of Platinum Lifts was helpful throughout the process, advising on any technicalities and also on added finishes which have enhanced the interior of the lift.
It is light, bright and a very welcoming space.

Rob was always willing to give extra time and assist our builders while the house project was under way. He didn’t just sell us the lift and disappear, he was always on hand for a quick question which meant that the process of installing the lift was extremely smooth.

I would highly recommend this product and Rob Strange at Platinum Lifts.

Yours Sincerely,
Jamie

Mrs Jamie B, Evenlode, Glos - December 2019

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Platinum Lifts were appointed to become part of our £1m+ project, due to their price & professionalism.

All communication from the design / quote stage, to pre-installation advice & the installation itself was excellent.

Martyn French, A&J Carpenters Ltd - Thornfield Residential Home, Exeter - August 2019

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Site: Tredegar Arms Hotel
Lift: Aritco 7000

Rob Strange was very knowledgeable and helpful in the planning process and the installation team professional, efficient and clean. Very happy with service received and would recommend.

Rob Williams & Sian, Able Touch Joinery - May 2019

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Hi Rob

Just a quick note regarding the lift installation at Bethal Baptist Church, Pembroke Dock. I would just like to say thankyou for a great job the clients are over the moon with the final product and I must say the way you dealt with everything throughout the job was spot on, you made our life a lot easier, a big thankyou to the installation boys - very professional,

Hope everything is ok with yourselves thank you once again.

Regards
Richard

Richard Rees, Point Construction 28 Ocean Way, Pennar, Pembroke Dock, Pembrokeshire, SA72 6RA - March 2019

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Dear Platinum Lifts,

On behalf of our customers, staff, volunteers and Council of Management I want to thank you for installing our new lift at the Plough Arts Centre.

The speedy turnaround of this entire project, from our first telephone conversation on 20 Dec 2016, to the lift being ordered, built, delivered and installed on 20 Feb 2017, has been extremely impressive.

We have all been delighted with your customer service, efficient communication, friendly engineers and attention to detail from start to finish.

There were very few issues encountered and any minor glitches were resolved quickly and effectively.

We were also fortunate that our local Builder Nigel Lewis-Carpenter was able to work long and hard to make sure the shaft was prepared to suit your detailed specifications and to make good after the installation was complete.

The lift was launched on Fri 3 March when representatives of the funders had a photograph taken in the lift with the comedian Shappi Khorsandi who was performing at The Plough that night.

Customers are thrilled to have the lift back in use and we have already had enquiries from the local Memory Caf who want to return to The Plough for their regular meetings now that the gallery is accessible.

Please pass on our thanks to all at Platinum Lifts and feel free to use any quotes from this letter in your promotional material. (We were first attracted to your company after reading such customer comments on your website.)

Thanks also for becoming Plough Business Supporters. Your support has been acknowledged on the lift. We appreciate it and hope you will wish to continue with this in future years.

With thanks,
Richard

Richard Wolfenden-Brown Director Cc Plough Council of Management, Nigel L-C, Plough staff - March 2017

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...Once again thank you for all the help and advice and we are very pleased with the finished lift...

Adrian & Barbara Perrot - June 2016

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Rob, just a short note to you and your team to say thank you for the painless and very successful installation of our new lift.

The installation team were very efficient and clean, and the after sales service has been superb.

--
Regards

Mike Sweeney, Shagrock House, Torquay

Mike Sweeney, Shagrock House, Torquay - November 2015

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Platinum Lifts installed a new 4 person lift in one of our blocks of flats in Clifton Bristol. The lift was expertly installed and is now a great asset to the five floor building. Everything went as was stated and on time.
I have no hesitation in recommending this company and would definitely use them again.

E E PACKER, Landlord / owner, Tyndall's Mansions - February 2015

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Platinum Lifts installed a lift in our home in 2015. We are delighted with it. The lift is full size, looks very modern and smart. The installation was carried out very efficiently with a dedicated team working on it. They co-ordinated with our builders and the project was completed on schedule. We would certainly recommend the company to others interested in having a lift installed

Life Peer, House of Lords (Home owner) - February 2015

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I would be more than happy to recommend Platinum lifts. The engineers were at all times professional in their attitude and work ethic

Marc Coletti, Facilities Co-Ordinator, Unum - January 2015

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Due to residing in a 5 storey block of flats with the need for a brand new lift to be installed meant the need for a company that could work well with us and cause the minimum amount of disruption to residents, as well as providing a top class service and competitive pricing. It was preferable to have a local firm so a simple search on the web resulted in finding Platinum Lifts. Platinum Lifts met our needs in every way by being flexible and understanding, offering advice as to what would work best for us as well as being competitive on the price. They helped to answer questions and queries at any time of the day or evening with no fuss. Juggling several conversations between the managing agents as well as myself as Director of the RTM Company (and resident at the building) was no hassle to them and the ultimate goal always seemed to be providing good customer service and keeping the customer happy. We are extremely pleased with the results and would recommend their services.

Sam Bennett, Deanna Court - February 2014

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Please be advised that Platinum Lifts recently supplied & installed a passenger lift for one of our projects in Aztec West - Bristol. The works were completed under a JCT contract with our clients whom had arranged for an independent Mechanical Lift engineer (working for Promode Consultancy) to verify that the works were completed satisfactorily , all works were completed on time with some minor snagging items which were dealt with in a timely manner. As and when future projects require new lifts etc we would have no hesitation in Platinum Lifts to quote.

Mark Hardy, Project Manager, Adex Interiors Ltd - January 2014

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Platinum Lifts were engaged to remove the old lift and associated controls and to install and commission a new lift and control system. All the work was done to time and budget, while the Platinum Lifts engineers demonstrated punctuality and professionalism at all times. We were particularly impressed with the consistently high levels of communication throughout and advice in maintaining a safe environment during the installation. The lift system itself has worked flawlessly for several months now and is such an improvement over the old one, in terms of functionality, but also cosmetically. We have no hesitation is commending Platinum Lifts for efficient service and an excellent product.

Craig Stacey, Managing Trustee of Headley Park Church - January 2014

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After getting quotes from a number of companies and doing a site visit at a major local furniture store and a local church, we were convinced by the quality and design of the product offered by Platinum Lifts. Since its installation in August 2014 we have not been disappointed with our decision and nor have the many grateful local people who now use it on a regular basis.

Chris Essex, Saltford Community Association - January 2014

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Platinum lifts refurbished the lifts at one of our flagship Bristol sites and offered swift and knowledgeable service to bring two struggling lifts back to their former glory. They're continuing to work with us to provided scheduled maintenance for these lifts as well as reactive cover. Without having to ask the scheduled visits are always arranged to avoid our busiest times, it is always a pleasure to work with contractors who go out of their way to understand your business need and how they impact upon the operation as a whole.

Sam White, Maintenance Manager, Loungers Ltd - January 2014

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Platinum Lifts installed a 4 person lift for us at a large new build, private house in Dorset. The service they provided was very professional, and the work exemplary. We have no hesitation in recommending this Company.

David Adami - Daramco - January 2012

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We have had a passenger lift service and repair contract with Platinum Lifts for 4 years now and I would sincerely like to thank them for the excellent service we have received during this time. Regular servicing of our lift is a really important part of our business as we are located on the first floor of a 2 storey office block. As a provider of serviced office space we currently have 30 companies based here and we have a very important duty of care to our tenants and visitors with regard to Health and Safety and welfare. Platinum Lifts have always provided faultless service to Somer Valley and every engineer that has attended has been extremely knowledgeable, polite and courteous as well as being more than helpful with advice and recommendations. Thanks a lot guys, it's rare to find contractors like Platinum Lifts and we look forward to working with you for many years to come

Kate Shakespeare, Centre Manager, Somer Valley Enterprise Park - January 2011

Platinum Lifts - Elevating Quality

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